Rockpool Pavilion
Privacy Policy
Last updated: October 2026
1. Introduction
Rockpool Pavilion ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or interact with our business. By using our website, you consent to the practices described in this policy.
2. Information We Collect
We may collect contact details such as your name, email address, and phone number when you submit an enquiry or reservation request; booking information including date, time, party size, and any special requirements; communications you send us via our contact or functions enquiry forms; and technical data such as your IP address, browser type, and pages visited, collected automatically via cookies and analytics tools.
3. How We Use Your Information
We use your personal information to process and manage your reservations and enquiries, respond to your questions and requests, send you information about our venue, events, and offers (where you have consented), improve our website and services, and comply with our legal obligations.
4. Disclosure of Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and conducting our business (such as reservation platforms and email services), subject to confidentiality obligations. We may also disclose your information where required by law.
5. Cookies
Our website uses cookies to enhance your browsing experience and analyse site traffic. You can control cookie settings through your browser. Disabling cookies may affect some functionality of our website.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.
7. Your Rights
Under the Australian Privacy Act 1988, you have the right to access, correct, or request deletion of your personal information. To exercise these rights, please contact us at info@rockpoolpavilion.com.au.
8. Third-Party Links
Our website may contain links to third-party websites (such as OpenTable). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Your continued use of our website after any changes constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at info@rockpoolpavilion.com.au or by post at 54 Howitt Street, North Ward QLD 4810.